Shipping Policy
Delivery
Our jewelry is shipped from Singapore. We currently only deliver to Australia, Canada, France, Germany, Italy, Netherlands, New Zealand, United States, Spain, Hong Kong, Malaysia, and Singapore.
For other countries, please contact us.
Please note that international shipments may not meet national standards, specifications, and labeling requirements. It is your responsibility to ensure that the product is acceptable.
You will receive a shipping notification by email to your electronic mailing address notifying you of your tracking details and projected delivery date.
Delivery time = processing time + shipping time
Processing Time
All our products are made to order and usually take 3-4 weeks.
For luxury designs and special customizations, the agreed-upon delivery time shall prevail.
Shipping Time
1. US Shipping and the above listed countries
- $10 Flat Shipping Rate
- Standard shipping: takes 5-7 business days
2. International Shipping
- Please contact us if your country is not listed.
Shipping Policy
- For security reasons, it is not possible to change the delivery address after placing an order.
- After issuing the courier waybill notice, we cannot repackage the package to another address for any reason.
- Orders with APO/FPO addresses will be transferred for delivery. We are not responsible for delays in transmission caused by incorrect transfer addresses or updated address information after delivery to the carrier.
Expedited Orders:
1. For expedited orders, production will be completed 2-3 days earlier than normal production and then shipped.
Payment of fees: $70
Please contact us at [Service@kendyJewel.com] for expedited order services.
About taxes and duties
U.S.: The district in which you are located will be exempt from taxes and duties.
Australia, Canada, UK, and Europe: We will make every effort to do so, but orders may be subject to taxes and duties that customers will need to pay.
International: Orders may be subject to customs duties, which are at the customer’s expense. Please contact your local customs office.
If the customer refuses to accept the package due to import duties or rejection, they will bear full responsibility for all return shipping costs, customs fees, and labor charges.